Business Process Automation
Business Process Automation
What You'll Learn
- Map, analyze, and redesign business processes with BPMN 2.0 and process mining
- Identify high-value automation opportunities and build a data-driven business case
- Design workflows with approvals, decision rules, exceptions, and service-level agreements
- Implement low-code and no-code automation using modern workflow platforms
- Orchestrate RPA bots, APIs, document intelligence, and AI-assisted decisions
- Apply governance, security, compliance, and change management practices
- Monitor process performance with KPIs, dashboards, and continuous improvement
- Complete an end-to-end business process automation capstone project
Course Content
Instructor
Dr. Rachel Adams
Dr. Rachel Adams is a Business Process Automation and Digital Transformation leader with over 17 years of experience helping organizations redesign operations and scale automation programs. She has led enterprise process transformation initiatives across banking, healthcare, logistics, insurance, and public services, delivering measurable improvements in cycle time, cost, quality, and customer satisfaction. Dr. Adams holds a PhD in Information Systems from the University of Melbourne and is a certified BPMN professional, Lean Six Sigma Black Belt, and enterprise automation architect. She has designed automation centers of excellence, governed multi-platform automation portfolios, and taught thousands of professionals how to move from isolated bots to sustainable, human-centered automation. Dr. Adams is a frequent keynote speaker on process intelligence, workflow orchestration, and responsible digital transformation.
Throughout this course, Rachel will guide you through practical process discovery, design, implementation, governance, and scaling techniques used by leading organizations to create automation programs that deliver lasting business value.
Student Reviews
This course gave me a complete framework for turning messy operational processes into scalable automation programs. The BPMN and process mining modules were especially useful. I used the capstone approach to automate our client onboarding workflow and cut processing time by more than half.
I appreciated that the course goes beyond tools and teaches how to think about processes, people, controls, and value. The governance and change management lessons helped me gain stakeholder support for our automation roadmap. Practical, structured, and immediately applicable.
The integration of low-code workflows, APIs, RPA, and document intelligence is exactly what modern automation teams need. The examples are realistic and the quizzes reinforce each concept. I now feel confident leading process redesign workshops and automation discovery sessions.
Excellent balance of strategy and hands-on implementation. The KPI dashboard and automation business case exercises helped me communicate impact to senior leadership. Dr. Adams explains complex process concepts clearly and brings valuable enterprise experience to every module.